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Shipping and Returns

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Shipping and Returns

Returns

 

At ACA Diamond Tools, customer satisfaction is a top priority and we rigidly check the quality of our products before shipment to customers. However, there are times when issues arise where a product is damaged or not functioning properly. If there is a problem or if you have a concern, please contact us and let us help in accordance with our terms and conditions policy. Our goal is to get your situation resolved as quickly as possible using the resources available to ACA Diamond Tools or, if needed to replace the product. Depending on the situation, ACA Diamond Tools accepts returned product in order to ships replacements or issues store credit with prior written approval (as evidenced by a valid RMA#) and at our sole discretion. Before sending or returning anything to ACA Diamond Tools please get in touch via telephone or email and obtain an RMA number. ACA Diamond Tools receiving information about a return through this RMA process prior to the arrival of the return. ACA Diamond Tools can provide the most timely and high quality service. RMA#’s are good for 14 days from the date of issue and product must be received within 14 days of the RMA# issue date. Please make sure to ask your sales representative about product return eligibility.


Defective Product Returns


Products with manufacturer defects will be replaced with another product of the same make and model, if available. In case of advanced replacement you will be invoiced for the replacement product and if the defective product is not returned or if it is determined that it does not qualify as a manufacturer defect the invoice for the replacement product will be due for payment immediately.


Non-Defective Products Returns


At its sole discretion, ACA Diamond Tools may accept non-defective product for return. The Product must be returned in original packaging, unopened and complete with all manual and all other accessories. The returned product must be in the same condition in which it was received, in saleable condition and the original packaging seals must not be broken and the boxes must not be damaged or defaced in any way.


Damaged in Shipment


Customer must inspect for damages to the shipment prior to signature of receivable of goods, any damages must be written on the ticket of receivable goods. For damaged returns please take pictures of the damages to the outer shipping box and any internal damage you can see upon opening the outer box. Contact the carrier to file a claim.

 

To obtain an RMA# please follow these steps:


1. Please provide ACA Diamond Tools with the information on form on page 3 of this document (PDF, Doc).
2. Record the information above and enclose a hard-copy along with the shipment you send to ACA Diamond Tools including customer/product identification. ACA Diamond Tools    recommends using the original product packaging put inside shipping boxes if not similar to how the product was shipped from ACA Diamond Tools.
3. Put the RMA# on the outside of your return product package(s) to ACA Diamond Tools, follow the example below.

Ship the package to:
ACA Diamond Tools
Attn: Returns – RMA#_______________________
127 Glendale Ave,
Edison, NJ 08817


1. ACA Diamond Tools will inspect the product upon receipt, noting its condition and the condition of the packaging materials and confirm that the product and the RMA paperwork are correct. Make sure to include manuals and accessories.
2. Eligibility for the resolution requested (repair, replace, credit) will be determined and the appropriate action will be taken (store credit, partial credit, repair, or replace.)
3. If the product does not qualify for the resolutions listed above ACA Diamond Tools will provide an explanation and return the product to you at your expense. If within 10 days of notifying you of the status of the RMA, ACA Diamond Tools does not receive return shipping instructions with billing information, then ACA Diamond Tools may dispose of the products in any manner ACA Diamond Tools chooses.

 

ACA Diamond Tools RMA Form

Company Name:

 

RMA#

 

Company Contact Information:

 

 

 

 

Your Contact Information:

 

Return Initiation Date: 

 

Sales Rep.:

 

Reason For Return:

 

 

Requested Resolution:

 

□ Repair          □ Replace         □ Credit

 

Additional Notes:

 

 

 

 

Item Description:

Stock Number:

Quantity

Serial Number(s):

PO#

Invoice#

Requested Resolution:

□ Repair

□ Replace

□ Credit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Downloadable Form:

PDF

DOC

 


Shipping



Turnaround


All orders are shipped within 48 hours Monday - Friday 8AM – 4PM.  Customer will need to place an order before 4PM during ACA business days in order to receive the shipment next day


Shipping Method

 

  • UPS Next Day Air Early Am - all 50 states guaranteed delivery next morning by 9:30am
  • UPS Next Day Air - all 50 states guaranteed delivery by 12pm
  • UPS Next Day Air Saver - all 50 states guaranteed delivery by 4:30pm
  • UPS Ground - all 50 states delivery 1-5 business days


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.  Please note that some orders will not have tracking numbers.


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location.  Before the final checkout page you will be shown what the cost of shipping will be.


Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Authorized Dealers

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